Privacy

1. Privacy Notice
At Priority 1 HVAC, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our services. By using our website, contacting us, or using any of our HVAC services, you agree to the terms set forth in this policy.

Information We Collect
We collect the following types of information:
Personal Information: When you request a service, make an inquiry, or interact with us in any way, you may provide personal details such as:
Name
Email address
Phone number
Physical address
Any other details you provide when filling out forms or communicating with us
Service Information: When you engage our HVAC services, we collect information about your home, heating, air conditioning, and appliance systems to ensure proper servicing and repairs.

2. How We Use Your Information
We use the information we collect for the following purposes:

Service Provision: To schedule, provide, and manage HVAC installations, repairs, and maintenance services. We may use your personal details to contact you about your service requests and manage appointments.
Customer Support: To respond to your inquiries, provide support, and follow up after services have been completed.
Marketing and Communications: With your consent, we may use your contact details to send promotional offers, newsletters, or other information about our services and products that may interest you. You can opt-out of marketing communications at any time.
Website Optimization and Security: To monitor the performance of our website, ensure its security, and enhance user experience. This includes analyzing website traffic, troubleshooting issues, and preventing fraud.

3. Data Sharing
We respect your privacy and only share your personal information in specific situations, such as:

Service Providers: We may share your information with trusted third-party service providers that assist us in delivering our services. These include:
Payment processors (to process transactions)
Dispatch or scheduling software (to manage appointments)
Email marketing platforms (to send you communications if you’ve opted in)
Business Transactions: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner as part of the business assets.